Question 1

Is Nairalancers free to use?

Accepted Answer

Yes! Joining Nairalancers is completely free. We charge a 15% service fee on completed orders (deducted from freelancer earnings). There are no processing fees for deposits.

Question 2

How do payments work on Nairalancers?

Accepted Answer

Payments are held securely by Nairalancers until you approve the completed work. This protects both parties - freelancers are guaranteed payment for approved work, and clients only pay for satisfactory results.

Question 3

What are your service fees?

Accepted Answer

Our fees are simple and transparent. There are no processing fees for deposits. Freelancers pay a 15% service fee on completed orders (deducted from freelancer earnings), clearly shown before any transaction.

Question 4

How do refunds work?

Accepted Answer

Refunds are processed case-by-case through our dispute resolution system. If work was not delivered as agreed or meets legitimate cancellation criteria, refunds are typically processed within 5-10 business days.

Question 5

How do I find the right freelancer for my project?

Accepted Answer

Use our search filters to narrow down by category, budget, location, and delivery time. Read freelancer profiles, check their portfolios, and review past client feedback. Message freelancers to discuss your project before deciding.

Question 6

How do I create my first gig?

Accepted Answer

Click 'Add New Gig' from your dashboard. Include a compelling title, detailed description, competitive pricing, and attractive images. Highlight your unique skills and what makes your service special.

Question 7

How do I verify my account?

Accepted Answer

Verify your email address, phone number, and optionally your ID for enhanced security. Go to your profile settings and follow the verification steps to increase your credibility.

Question 8

What is the dispute resolution process?

Accepted Answer

If issues arise, our dispute resolution team mediates between parties. We review communications, deliverables, and order details to reach fair solutions. Most disputes are resolved within 3-5 business days.

Question 9

How do I report a user or inappropriate content?

Accepted Answer

Use the 'Report' button on user profiles or gigs, or contact our support team directly. We investigate all reports promptly.

Question 10

I need to contact customer support. How do I reach you?

Accepted Answer

You can reach our support team through the Contact Us page, live chat, or email info@nairalancers.com. We aim to respond within 24 hours.

Frequently Asked Questions

Getting Started

For Freelancers

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Payments & Security

Platform Features

Troubleshooting

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